February 2, 2017 – Sheridan Shores a Chicago – based provider of geriatric mental health, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2017 Customer Experience AwardTM. Qualifying for the award in the category of Outstanding Admissions Process, Sheridan Shores displays a continued dedication to providing Best in Class senior healthcare services.
Jayde Love, Admissions Assistant of Sheridan Shores describes receiving the award as an honor, stating that “it’s an honor to receive such an award, for all the hard work our admissions team does, to make the transition from hospital or Nursing Home to Sheridan Shores as smooth as possible for each resident.”
Throughout its 40 plus year history of serving the community, Sheridan Shores has placed a strong emphasis on ensuring that the individual needs of every residents needs are met. Over the course of 2016, a sampling of Sheridan Shores customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Sheridan Shores in specific categories.
Every month, Sheridan Shores has gathered its real-time survey results in order to gain a better understanding of resident’s needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award™, Sheridan Shores has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each resident’s experience.