February 1, 2016 – Sheridan Shores Care and Rehabilitation, a Chicago, IL – based provider of skilled nursing services, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2016 Customer Experience Award™. Qualifying for the award in the categories of Professional Therapy Services, Quality of Food, and Communication from Facility, Sheridan Shores Care and Rehabilitation displays a continued dedication to providing Best in Class senior healthcare services.
Erina Wittrock, Administrator, of Sheridan Shores Care and Rehabilitation describes receiving the awards as an honor, stating that, “We are so grateful to be able to provide quality care for our residents, and it is an honor our resident’ and their families continue to show their appreciation.”
Throughout its 33 year history of serving the community, Sheridan Shores Care and Rehabilitation has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2015, a sampling of Sheridan Shores Care and Rehabilitation customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Sheridan Shores Care and Rehabilitation in specific categories.
Every month, Sheridan Shores Care and Rehabilitation has gathered its real-time survey results in order to gain a better understanding of the resident’s needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award™, Sheridan Shores Care and Rehabilitation has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each resident’s experience.